Privacy Policy

Elegance Tiles and Flooring (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website, interact with us, or use our services. It also describes your rights and how you can exercise them.

1. Information We Collect

We collect information to provide and improve our services, process transactions, and communicate with you. The types of information we collect include:

1.1. Personal Information

Contact Information: Name, email address, phone number, and mailing address.
Payment Details: Credit/debit card information, billing address, and payment preferences.
Account Information: Username, password, and preferences (if applicable).
Communication Records: Information from emails, messages, or phone conversations with our customer support team.

1.2. Non-Personal Information

Usage Data: IP address, browser type, operating system, and browsing behavior (e.g., pages visited, time spent on the site).
Device Information: Information about the device you use to access our website.

1.3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to track your activity on our website. These help us analyze trends, improve functionality, and provide personalized experiences.

2. How We Use Your Information

We use your information for the following purposes:

Order Fulfillment: To process orders, arrange shipping, and manage transactions.
Customer Support: To respond to inquiries, provide assistance, and resolve complaints.
Marketing: To send promotional materials, newsletters, and special offers (if you have opted in).
Personalization: To tailor your experience and recommend products or services.
Analytics: To monitor website performance, usage trends, and customer behavior.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We respect your privacy and limit the sharing of your personal data. We may share your information under these circumstances:

3.1. With Service Providers

We may share information with trusted service providers that help us with:

Payment processing
Order delivery and logistics
IT support and website maintenance
Email marketing and communications

3.2. Legal Requirements

We may disclose information if required by law, regulation, or legal process, such as in response to a subpoena or court order.

3.3. Business Transfers

In the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of the transaction.

3.4. Aggregated Data

We may share aggregated or anonymized data that does not identify individuals for research, analytics, or marketing purposes.

4. Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL encryption for data transmission
Secure servers and firewalls
Regular security audits and updates

However, no system is completely secure. Please use caution when sharing sensitive information online.

5. Retention of Your Information

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Once your information is no longer needed, we securely delete or anonymize it

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1. Access and Portability

You can request access to the information we hold about you and obtain a copy in a portable format.

6.2. Correction and Deletion

You can request corrections to your information or ask us to delete your personal data, subject to legal or contractual obligations.

6.3. Opt-Out of Marketing

You can opt out of receiving promotional emails or SMS messages by following the instructions in those communications or contacting us.

6.4. Restriction and Objection

You can request a restriction on data processing or object to how we use your data in certain circumstances.

6.5. Withdraw Consent

If you have given consent for data processing, you can withdraw it at any time.
To exercise your rights, contact us at info@eleganceflooring.ca

7. Cookies and Tracking Technologies

7.1. What Are Cookies?

Cookies are small text files stored on your device to improve website functionality and personalize your experience.

7.2. Types of Cookies We Use

Essential Cookies: Required for website functionality (e.g., shopping cart).
Analytics Cookies: Help us understand how you use our website.
Advertising Cookies: Allow us to display personalized ads.

7.3. Managing Cookies

You can control or disable cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Third-Party Services and Links

Our website may include links to third-party websites or services. We are not responsible for their privacy practices or content. Please review their privacy policies before providing any information.

9. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will delete it.

10. International Users

If you are accessing our website from outside Canada, your information may be transferred to, stored, and processed in Canada, where our servers are located. By using our services, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We encourage you to review this policy regularly. The “Effective Date” at the top of this page indicates when the policy was last updated.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Elegance Tiles and Flooring
Unit 6, 160 Saunders Rd,Barrie,ON,CA
info@eleganceflooring.ca
705-985-7544

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.